Once your Girl Crusher order leaves our facility, the shipping confirmation email contains the fastest link to current tracking. Select the tracking number in that email to open the carrier’s latest scan history and estimated delivery date.
Tracking has not updated yet
It is normal for a newly created label to show “pre-shipment” or “label created” before the carrier’s first physical scan. Please allow up to 24 hours after the shipping confirmation for movement to appear. Weekends, holidays, weather events, and regional carrier volume can also create gaps between scans while a package is still moving through the network.
Delivered but not found
Check your mailbox, porch, side door, building mailroom, parcel locker, and any secure areas a driver may use. Ask household members, reception staff, and immediate neighbors whether they accepted it. Some carriers mark a package delivered shortly before the final drop-off, so allow one business day before reporting it missing.
If your package still cannot be located, contact support@girlcrusher.com with your order number, name, shipping address, and the tracking number. We will review the shipment and explain the next available carrier inquiry steps. For privacy and security, we can only discuss order details with the customer information associated with the order.
Need general order help?
Sign in to My Account to view your order history, or visit our Contact Us page. If your order has not shipped, we may be able to help with an address correction when fulfillment has not yet begun.